Privacy Policy

1. Introduction

Welcome to Aaradhya Travels. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, book tours, or interact with us in any way. Please read this policy carefully to understand our practices regarding your personal data.

By using our website or engaging our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services. Aaradhya Travels is operated from Shop No. 9, Textile Market Complex, Ring Road, Surat, Gujarat 395002, and can be reached at info@aaradhyatravels.shop or +91 97178 12314.

This policy applies to all information collected through our website aaradhyatravels.shop, through email communications, phone conversations, WhatsApp messages, SMS communications, and any other channels through which you interact with Aaradhya Travels and My Inbox Media.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you use our services or interact with us:

• Full name, title, and date of birth
• Email address and phone number (mobile and landline)
• Postal address and billing address
• Government-issued identification details (such as Aadhaar number, PAN number, or passport number) required for travel bookings
• Emergency contact information
• Dietary preferences, health conditions, and special requirements for travel planning
• Payment information including bank details, UPI IDs, or card information processed through secure payment gateways

2.2 Non-Personal Information

We automatically collect certain information when you visit our website, including:

• IP address, browser type, and device information
• Operating system and screen resolution
• Pages visited, time spent on pages, and navigation patterns
• Referral source and search queries used to find our website
• Cookie identifiers and local storage data

2.3 Communication Data

When you communicate with us through any channel including phone calls, emails, WhatsApp, SMS, or contact forms, we may record or store the content of those communications for quality assurance, dispute resolution, and service improvement purposes.

3. How We Use Your Information

We use the collected information for the following purposes:

• Processing and confirming your tour bookings, hotel reservations, and travel arrangements
• Communicating with you about your bookings, itineraries, travel documents, and updates
• Sending you promotional offers, discount deals, new package announcements, and seasonal travel recommendations
• Improving our website, services, and customer experience through feedback analysis
• Complying with legal obligations, government regulations, and tax requirements
• Preventing fraud, ensuring security, and protecting our rights and the rights of our customers
• Creating personalized travel recommendations based on your preferences and past bookings
• Conducting surveys and research to enhance our service offerings
• Facilitating customer support and resolving complaints or disputes

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Travel Partners: With hotels, transport operators, tour guides, and activity providers solely for the purpose of fulfilling your booked services. Only essential information needed for service delivery is shared.
• Payment Processors: With authorized payment gateway partners to process your transactions securely. We do not store your complete card details on our servers.
• Legal Requirements: If required by law, regulation, legal process, or governmental request. This includes responding to court orders, subpoenas, or government investigations.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity subject to the same privacy protections.
• Service Providers: With trusted third-party vendors who assist us in operating our website, sending communications, and analyzing data, subject to strict confidentiality agreements.
• Protection of Rights: When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our website and enable certain features. We use the following types of cookies:

• Essential Cookies: Required for the basic functionality of our website, including session management and security features. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting information about pages visited, time spent, and error messages. We use this data to improve our website performance.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These cookies may be set by our advertising partners.
• Preference Cookies: Remember your settings and preferences such as language, currency, and region to provide a more personalized experience.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website
• Secure and encrypted storage of personal data on protected servers
• Restricted access to personal information on a need-to-know basis among our employees
• Regular security audits and vulnerability assessments
• Employee training on data protection best practices
• Incident response procedures for potential data breaches

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100 percent secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Booking-related information is retained for up to 3 years after the completion of your trip for record-keeping and dispute resolution purposes
• Financial transaction records are retained for up to 7 years as required by applicable tax and financial regulations
• Marketing communication data is retained until you opt out or request deletion
• Website analytics data is anonymized after 26 months

When your data is no longer needed, it is securely deleted or anonymized in accordance with our data retention procedures.

8. Notification and Communication Consent

This consent covers all types of communications including but not limited to:

• Booking confirmations, itinerary updates, and travel reminders via SMS, email, WhatsApp, and RCS
• Promotional offers, seasonal discounts, and early-bird deals for upcoming tour packages
• Service-related notifications including changes to schedules, policies, or terms
• Survey requests and feedback collection for service improvement
• Newsletters containing travel tips, destination guides, and company updates
• Transactional messages related to payments, refunds, and cancellations

All communications sent via My Inbox Media are in compliance with applicable regulations including the Telecom Commercial Communications Customer Preference Regulations (TCCCPR). You have the right to withdraw this consent at any time by contacting us through the aforementioned email address or by using the unsubscribe options provided in our communications.

9. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Correction: You can request correction of any inaccurate or incomplete personal information
• Right to Deletion: You can request deletion of your personal information, subject to legal retention requirements
• Right to Portability: You can request your data in a structured, commonly used, and machine-readable format
• Right to Object: You can object to the processing of your personal information for marketing purposes
• Right to Restrict: You can request restriction of processing of your personal information under certain circumstances
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time

To exercise any of these rights, please contact us at info@aaradhyatravels.shop or call us at +91 97178 12314. We will respond to your request within 30 days. We may verify your identity before processing your request for security purposes.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information promptly. If you believe that a child has provided us with personal information, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites, including payment gateways, hotel booking platforms, social media pages, and travel resource sites. These third-party websites have their own privacy policies, which we strongly encourage you to read. We are not responsible for the privacy practices or content of any third-party websites. The inclusion of any link does not imply our endorsement of the linked website or its operators.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. By using our services, you consent to such transfers. We take appropriate safeguards to ensure that your data is protected in accordance with this Privacy Policy regardless of where it is processed.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. If we make material changes, we will notify you through a prominent notice on our website or by other appropriate means such as email or SMS notification.

14. Grievance Officer

If you have any complaints, concerns, or grievances regarding our privacy practices or the handling of your personal information, you may contact our Grievance Officer at:

Aaradhya Travels
Grievance Officer
Shop No. 9, Textile Market Complex
Ring Road, Surat, Gujarat 395002
Email: info@aaradhyatravels.shop
Phone: +91 97178 12314

We will acknowledge your grievance within 7 working days and resolve it within 30 days from the date of receipt.

15. Contact Us

If you have any questions, suggestions, or concerns about this Privacy Policy or our data practices, please do not hesitate to reach out to us:

Aaradhya Travels
Shop No. 9, Textile Market Complex, Ring Road, Surat, Gujarat 395002
Phone: +91 97178 12314
Email: info@aaradhyatravels.shop
Website: aaradhyatravels.shop